- Product return is accepted within 30 days of the order date.
- The product must be returned in its original packaging.
- To return an item, please contact your agent in charge or email email@example.com and state the reasons for the return.
- There will be no refund for the product sold.
- However, we will exchange the said product on 1 on 1 basis. For example, 1 defect box/sachet exchange 1 new box/sachet.
- The returned products will be checked together with the receipt.
- Lokus Medical (M) Sdn Bhd will also not be responsible if your shipment is lost during the return transit.
- Once we have checked and confirm the goods/products, the customer will receive their exchanged product within 3 – 20 working days after the confirmation.
- Samples are strictly not eligible for exchange.
- Shipping fees are not refundable.
- Please return your purchase to the following address:
Lokus Medical (M) Sdn Bhd
No.20-1, Jalan Rimbunan Raya
Kepong, 52100 Kuala Lumpur
Please contact us at firstname.lastname@example.org or +6018-2115 692 if you have any questions or doubts regarding the Return & Exchange Policy.